Privacy Policy
Last updated 3 September 2026
Alpha Relief Ltd.(“ALPHA”, “we”) operates a marketplace that connects pharmacies in Canada with licensed relief pharmacists, through this website and the ALPHA mobile app. This policy explains what personal information we collect, why we collect it, and what you can do about it.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
What we collect from pharmacists
| Information | Why we need it |
|---|---|
| Name, email address, phone number | To create and secure your account and let pharmacies identify who is covering a shift. |
| Home address and its coordinates | To calculate travel distance and mileage between your home and a shift's branch. Collected only when you set it, and you can change or remove it at any time. |
| Provincial licence number, GST/HST number, business name | To verify you are entitled to practise, and to produce correct invoices and tax records. |
| Government ID, licence and proof-of-address images | To verify your identity and credentials. Reviewed by our staff; never shown to pharmacies. |
| Bank account details, or a Stripe connected account | To pay you. Account numbers are encrypted at rest and only the last four digits are displayed. |
| Profile photo | Shown to a pharmacy once you are booked for their shift. |
| Shift history, bids, expenses, reviews, reliability score | To operate the marketplace and to keep the financial records the law requires. |
| Device push token | To send you notifications about shifts. Removed as soon as you sign out. |
Location
The mobile app asks for your device location only when you choose to set your home address from your current position. We use it to calculate travel distance to shifts. We do not track your location in the background, and we do not collect location while you are working a shift.
Photos
The app asks for access to your photo library so you can upload your licence, government ID, expense receipts, and profile photo. We only receive the images you explicitly choose. We do not scan or read your photo library.
What we do not do
- We do not sell your personal information.
- We do not use it for advertising, and we do not share it with ad networks.
- We do not track you across other companies’ apps or websites. The app contains no analytics, advertising, or attribution software.
Who we share it with
- Pharmacies — once you are booked for or invited to a shift, the pharmacy sees your name, profile photo, licence status, languages, software experience, and reliability score. They never see your government ID, bank details, home address, or date of birth.
- Stripe — if you choose Stripe for payouts, Stripe collects your identity and banking details directly under its own privacy policy.
- Expo— push notifications are delivered through Expo’s push service, which receives your device token and the notification text.
- Google Maps — address search and geocoding are performed by Google when you type an address.
- Regulators, auditors and law enforcement — where we are legally required to disclose.
Where it is stored
Data is stored on servers located in Canada. Uploaded documents are held in restricted storage and are served only to authenticated ALPHA administrators. Bank account numbers are encrypted at rest. Passwords are stored only as a one-way hash and cannot be recovered by us.
Deleting your account
You can delete your account at any time from the ALPHA app: open the Profile tab and choose Delete account. You will be asked for your password to confirm.
When you do, we permanently erase:
- your name, email address, phone number, home address and coordinates;
- your licence number and business details;
- every document you uploaded, including your government ID, and the image files themselves;
- your bank and payout details;
- your password, profile photo, notifications, security answers and push token.
We keep a record of shifts you completed and payments we made to you, together with the legal name attached to those payments, for six years. We are required to do this by the Income Tax Act. That record is restricted to our finance and administration staff, is not visible to pharmacies, and is not connected to an account anyone can sign in to. After six years it is erased.
If you would rather we delete your account for you, email support@alpharelief.ca.
Your rights
Under PIPEDA you may ask us for a copy of the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it. Write to support@alpharelief.ca and we will respond within 30 days. If you are not satisfied with our response you may complain to the Office of the Privacy Commissioner of Canada.
Children
ALPHA is for licensed pharmacists and pharmacy operators. It is not directed at children and we do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date at the top of this page, and tell you in the app where the change is significant.
Contact us
Alpha Relief Ltd.
2644 200 St NW
Edmonton, Alberta
Canada
support@alpharelief.ca
Email is the quickest way to reach us while the site is in its pre-launch state.